Support
Our technical experts are available around the clock.
24/7 Support
Our commitment is to ensure you have round-the-clock assistance. Should you encounter technical issues, inquiries, or any concerns, our team of support experts is accessible to you throughout business hours via multiple communication channels, including phone, email, and our online portal.
We understand that problems and emergencies can arise at any hour, not just during typical office schedules. That's why our skilled support personnel is available to you 24/7. Feel free to reach out to our hotline beyond regular office hours, and we'll be here to assist you.*
support@smartliberty.ch
Availability: Monday through Friday 8:00 - 17:00
Info: Please describe your problem as detailed as possible, including a valid phone number for callbacks.
Hotline
French: +41 32 752 48 12
German: +41 52 742 48 12
Availability: 24 / 7 / 365
Info: Calls outside of office hours (night and weekend) please only in case of emergency, otherwise the costs will be charged.
If we are unable to answer your call, please leave a message with the callback number. We will call you back as soon as possible.
How-To
Explanations and tutorials about battery replacement, app operation and much more can be found here.
Repair service
All repairs are accepted in our Repair Center except for smartphones, which is handled by a repair partner.
Create a ticket
You can create a ticket with your problem or concern directly via the customer portal.
Repair service
Repairs of badges, accessories and infrastructure are done in our SmartLiberty Repair Center. Please include the completed repair ticket with every repair you send in.
Please note that almost all parts of our equipment are available as individual parts. Carry out small repairs yourself inexpensively and quickly. All spare parts are available on our store.
For smartphone repairs, please be sure to use the special form and send it with the smartphone to our repair partner, EP SenSat.
Download smartphone repair form
Separate conditions apply to repairs of all types.
Below you will find the valid conditions including the repair and hourly rates of SmartLiberty.
SmartLiberty SA, Repair Center
SmartLiberty SA, Repair Center, Route de Neuchâtel 46 2525 Le Landeron
Repairs of all SmartLiberty devices (no smartphones)
EP: SenSat, Repair Center
EP: Sensat, Repair Center Banhnhofstrasse 7 3186 Düdingen
Exclusively for repairs of Smartphones.
SmartLiberty support is provided for Switzerland only. For all other countries please contact your partner. To the partners